Refund policy

Last updated October 1, 2026

7 days
to request a return after delivery
New & unused
with tags attached
No exchanges
refund to original payment

We want your little one to love what they wear. This policy applies to purchases made at www.fuzzyofficial.com. If something isn't right, you can return it within 7 days of delivery under the terms below.

Return window

You have 7 calendar days from the day your order is delivered to contact us and request a return. Requests made after day 7 cannot be accepted.

What can be returned

  • Items must be new, unworn, unwashed and unused.
  • Original tags and packaging must be attached and intact.
  • Items must be free of odors, stains, pet hair and damage.

What cannot be returned

  • Items that have been worn, washed, altered or used.
  • Underwear, socks, swimwear and other intimate or hygiene items once the packaging has been opened.
  • Personalized or custom-made items.
  • Items marked Final Sale.
  • Gift cards.

No exchanges

We do not offer exchanges. If you would like a different size, color or style, please return the original item for a refund and place a new order.

How to start a return

  • Email us at orders@fuzzyofficial.com within 7 days of delivery.
  • Include your order number, the item(s) you want to return and the reason. Photos help if the item arrived damaged or incorrect.
  • We will reply within 1-2 business days with approval and return instructions.

Please do not ship anything back before we approve your return. Our items are fulfilled by partner warehouses, and the return address may differ from our business address. Returns sent without approval may not be accepted or refunded.

Return shipping

The customer pays the return shipping cost. If the return is due to our error (wrong, damaged or defective item), we pay for return shipping. We do not charge a restocking fee. Original shipping fees are refunded only when the return is due to our error. We recommend using a trackable shipping service, because we cannot refund items that are lost in transit.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not as ordered, email us within 7 days of delivery with your order number and clear photos. We will make it right with a full refund, including original shipping.

Refunds

After your return arrives and is inspected, we will email you to confirm the outcome. Approved refunds are issued in full for the item price to your original payment method only, within 5-10 business days. Your bank or card issuer may need additional time to post the credit.

If a returned item does not meet the conditions above, we may refuse the refund or return it to you at your expense.

Late or missing refunds

First check your bank account again, then contact your card company, as it may take some time before the refund posts. If you still have not received it, email us at orders@fuzzyofficial.com.